Start with whichever sounds like your need.

Each section covers when that kind of work fits and what a typical build looks like. Most solutions combine more than one.

AI workflow automation

End-to-end automation for repetitive work that consumes your team’s time.

We design and build the agent-driven workflows that run between your existing tools — ingesting documents, drafting and sending follow-ups, updating records, escalating when something looks off. They run 24/7, and you watch them on a dashboard.

When this fits

→You have a repetitive workflow that 2+ people touch every week
→Your team copy-pastes between three or more systems
→You’re losing time chasing missing information back from clients or suppliers

Typical builds

Receipt + expense intake

Email-in → parse → reconcile → flag exceptions

Client onboarding

Form → KYC → engagement letter → CRM → calendar

Tender / RFP response

Brief in → policy library → first draft → review queue

Invoice processing

PDF in → PO match → GL coding → approval → pay run

Internal knowledge base

Private AI search and instant answers across your documents, policies and organisational knowledge.

Custom-built knowledge bases powered by retrieval-augmented generation. Your team asks questions in plain English; the system answers from your actual documents, with citations. Role-based access keeps the wrong eyes off the wrong files.

When this fits

→Important knowledge lives in long PDFs, SharePoint, or one person’s head
→New hires take months to find the answers everyone else knows
→You’re in a regulated industry where citations and audit trails matter

Typical builds

Policy & procedure search

Ask “what’s our refund policy for a B2B account?”

Bid library

Find every past response on a topic, with confidence scores

Clinical reference

Search internal guidelines + external research with permissioned access

Onboarding companion

New hires ask, get answers, link to source documents

Business AI assistants

Smart AI agents that handle tasks across the tools and channels your team already uses.

A standing AI teammate that handles enquiries, books appointments, triages requests and routes the hard ones to a human. Lives in the channels your customers and staff already use — email, SMS, web chat, Slack, Teams.

When this fits

→You’re drowning in inbound enquiries that mostly need the same 5 answers
→Scheduling is eating real hours from a senior person
→You want 24/7 coverage without an offshore team

Typical builds

Practice front desk

Books, reschedules, sends reminders, escalates clinical questions

Sales enquiry triage

Qualifies leads, books discovery calls, briefs the salesperson

Citizen services

Answers FAQ, routes complex matters, logs everything to the case system

IT/HR helpdesk

Handles tier-1, raises tickets for the rest, follows up on resolution

AI-powered analytics

Connect your systems and data, then turn them into clearer reporting, analysis and decisions.

Most “we need better data” projects are really “we need our existing systems to talk.” We build the pipelines, the warehouse and the AI-powered analytics on top — so the question “how are we tracking this quarter?” gets a real answer in seconds.

When this fits

→Reports take days to assemble and are out of date the moment they’re sent
→Critical numbers are stitched together by hand in spreadsheets
→You’ve invested in software that hasn’t paid for itself yet because nobody’s looking at the data

Typical builds

Live operations dashboard

One-screen view across your CRM, accounting, ticketing, calendar

Forecasting & anomaly detection

AI surfaces what changed and what’s likely next

Natural-language analytics

Ask in plain English: “show me YoY by region, ex-COVID”

Cross-platform pipelines

Stripe + Xero + HubSpot + your custom DB, finally talking

Customer-facing AI

AI experiences that help your clients and users get answers, complete tasks and make decisions.

The systems your customers meet directly: a service agent that answers in your voice, a portal that walks someone through an application, a recommendation that helps them choose. Built to your brand and your rules, with a clear path to a person whenever the situation calls for one.

When this fits

→Your customers wait on answers your team already has
→Applications, quotes or bookings stall because someone has to shepherd each one
→Enquiry volume is rising faster than you can hire

Typical builds

Customer-service agent

Answers from your own policies, escalates with full context

Guided application

Eligibility → evidence → submission → status updates

Self-service portal

Account questions, documents and requests without a queue

Recommendation and triage

Points a visitor at the right product, service or team

Custom AI solutions

Purpose-built software for unique operational needs and new AI-powered product or service ideas.

When the need doesn’t match anything off the shelf, we design and build the software for it — a system shaped around how your organisation actually operates, or a new AI-powered product taken from concept to something real. Same engineers, same standard, scoped like any other build.

When this fits

→Your operation has a requirement no existing product covers
→You have a product idea that depends on AI to work at all
→Software you already run or sell needs AI built into it rather than bolted beside it

Typical builds

Bespoke business application

Built around your process, not a vendor’s

Embedded AI feature

Added to software you already run or sell

Product concept to first release

Feasibility → architecture → build → launch

Domain-specific model use

Chosen and evaluated against your own data

How it all fits together

One agent, across the channels and systems your team already uses.

Most of what we build connects to systems you already run, slotting in between what comes in and what your team uses — usually a handful of them, not all twelve. We pick the stack per problem rather than selling one architecture, and where a change is genuinely worth making we’ll say so.

INTAKE · HOW WORK ARRIVES

Your ShoreLogic agent

REASONING · MEMORY · TOOLS

SYSTEMS · WHERE WORK LANDS

DON’T SEE YOURS?If it has an API, a webhook or even just a shared inbox — we can integrate with it.

Start with a conversation

A casual call about where AI fits in your organisation.

30 minutes, no obligation. Tell us what’s slowing your team down, or where you think AI might fit. We’ll tell you whether it’s the right tool — and if it is, what we’d build.

info@shorelogic.com.au

LOCATION

Queensland, Australia · serving AU-wide

RESPONSE

We usually reply the same or next business day.